Easy Ordering * Free Proofs * 100% Satisfaction Guarantee * 50+ Years in Business!

Frequently Asked Questions

As much as we'd love to engrave your item, unfortunately we do not engrave any outside items or awards that were not purchased on our website. Sometimes things go wrong during engraving, and if we don't sell the item or award, we won't be able to replace it.
We do not recycle or take in old awards or trophies. We recommend donating them to a local charity or 2nd hand store.
Our product team at Personalized Awards does an excellent job selecting new products and also monitoring our current offering. With the current supply chain landscape, some items my not be available or are back ordered. If you want to confirm the missing product status, please email us at Support@PersonalizedAwards.com and include your previous order number and product in question.
The Personalized Awards team works hard to make your award buying experience easy. Once your order is placed, you will receive a proof within 1-2 business days. After the proof is approved, our standard production time is 5-7 business days until your order ships. Our QuickShip products will ship within 2 business days after proof approval.

Our main production facility is located in Wisconsin, so please view our Shipping map for an estimated shipping transit time. Please note, some products may take longer and some may ship from another location. We will notify you immediately after your order if either of these two scenarios occur.
We kindly ask that all orders are placed online. Due to the personalized nature of our products, we do require payment at time of purchase. Please see our Store Policies for details on order returns / cancellations etc.

If you would like to speak to a sales specialist before placing your order online, please either schedule a call using our calendar widget on our website (bottom of page or on Contact Us page), or you can email us at Support@PersonalizedAwards.com.
Absolutely! All orders come with a free proof prior to productions. We ask that you carefully enter your information or email in a Word doc / Excel sheet with the personalization text at time of order. However, we understand there may be some design / style changes or name updates etc. so we allow two complementary rounds of edits before charging an additional $15 per round of edits after the complimentary two rounds.